Notification of Update to the Client Complaints Policy and Procedure

Dear Clients,

We would like to inform you that we have reviewed and updated the following document, which forms part of the Operative Agreement:

Client Complaints Policy and Procedure

The updated document enters into immediate effect as of October 20, 2025.

Please note that the amendments are of an administrative and procedural nature, introduced to enhance clarity and ensure consistency with recent internal reviews. As such, they do not materially affect your rights or obligations.

By continuing to use our products and services from the Effective Date onwards, you acknowledge that you have read and accepted the updated document.

Should you have any questions or require further clarification, please do not hesitate to contact us.

Thank you for your continued trust in our services.

Kind regards,
Earn